Terms of service
Effective Date: March 2025
Welcome to DessertSouq.com! These Terms and Conditions govern your use of our e-commerce website and the services provided by Seeds Castle Food Manufacturing LLC (“we,” “us,” or “our”). By accessing or using our website, you agree to comply with and be bound by these Terms and Conditions. If you do not agree, please do not use our website.
1. General Use
1.1. You must be at least 18 years old or have the consent of a legal guardian to use this website.
1.2. We reserve the right to modify, suspend, or discontinue any aspect of our website at any time without prior notice.
1.3. All content on this website, including text, images, logos, and designs, is owned by or licensed to Seeds Castle Food Manufacturing LLC and is protected by copyright and intellectual property laws.
1.4. Shopify hosts our e-commerce platform, and by using our website, you also agree to Shopify’s Terms of Service and Privacy Policy.
2. Account Registration
2.1. You may be required to create an account to access certain features of the website.
2.2. You are responsible for maintaining the confidentiality of your account details and password.
2.3. We reserve the right to terminate or suspend your account if we suspect unauthorized use or a violation of these Terms.
3. Orders and Payments
3.1. By placing an order, you agree to provide accurate and complete information.
3.2. Prices displayed on the website are in UAE Dirhams and are subject to change without notice.
3.3. Online payments are securely processed through Paytabs’ payment gateway. We do not store your payment details.
3.4. We reserve the right to refuse or cancel orders at our discretion, including but not limited to cases of suspected fraud or pricing errors.
4. Shipping and Delivery
4.1. We aim to deliver orders within the estimated time; however, delays may occur due to unforeseen circumstances.
4.2. Shipping charges and policies are detailed on our Shipping Policy page.
4.3. We are not responsible for incorrect shipping details provided by the customer.
5. Returns and Refunds
5.1. Our Refund and Return Policy outlines the conditions under which refunds and replacements are granted.
5.2. We do not accept returns of perishable goods unless the product is defective or damaged upon arrival.
5.3. Refunds for orders paid online, if applicable, will be processed through Paytabs’ payment system.
6. User Conduct
6.1. You agree not to use the website for unlawful activities, including but not limited to fraud, spamming, or distributing harmful software.
6.2. Any breach of these terms may result in the termination of your access to the website.
7. Limitation of Liability
7.1. To the fullest extent permitted by law, Seeds Castle Food Manufacturing LLC shall not be liable for any direct, indirect, incidental, or consequential damages resulting from your use of this website.
7.2. We do not warrant that the website will be error-free or uninterrupted.
7.3. Shopify provides hosting and infrastructure services, and we are not responsible for any service outages or errors caused by Shopify.
8. Privacy Policy
8.1. Your use of the website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data.
8.2. As a Shopify-hosted store, some of your information may also be subject to Shopify’s Privacy Policy.
9. Governing Law and Dispute Resolution
9.1. These Terms shall be governed by and construed in accordance with the laws of Dubai, United Arab Emirates.
9.2. Any disputes shall be resolved through negotiations, and if unresolved, they shall be subject to the jurisdiction of the courts in Dubai, United Arab Emirates.
10. Changes to Terms and Conditions
10.1. We reserve the right to update these Terms at any time. The revised Terms will be effective upon posting on the website.
10.2. Continued use of the website after any updates constitutes your acceptance of the new Terms.
11. Contact Information For any questions or concerns regarding these Terms and Conditions, please contact us at:
Seeds Castle Food Manufacturing LLC
S-16 Plot 6, Warsan 3, Dubai
info@seedscastle.com
+971 4 388 6697 or +971 52 693 1041
By using DessertSouq.com, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.